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Standard refund policy: Goods must be returned to the shop you purchased (Online order return to Panmure shop, Trademe order return to New Lynn shop) with original receipt in the original condition, including the packaging, within 7 days if applying for a full refund. Refund will be credited to your account upon return receipt of the goods. Freight cost is not refundable. Return freight is at the purchaser’s cost. Goods must be returned in the original condition, including the packaging.
From 7 days to 30 days after the purchase, you can do full value exchange with original receipt. 25% restocking fee must be applied if you require for a refund. Standard refund policy apply.
Online transfer refund will be made within 3 working days.
Shopify payment and Paypal refund will take upto 10 working days.
Clearance, Factory second, and special custom made items are not refundable, not exchangeable. Labour cost is not refundable.
Any item that has been installed or modified is not refundable, not exchangeable.
In the case of damaged or faulty products, we would seek for the replacement. If we are able to resend the products in a reasonable length of time frame and you don’t want this service, you could apply for a refund. Standard refund policy apply.
Our team endeavor to dispatch the order with 2-5 working days. However, during the festival seasons or fraigile items specially chandeliers may take longer time to arrive. If you do need the order in particular time, please feel free to call us or leave a note when you place the order. We will work it out. We send products all over New Zealand using ‘signature required’ courier. If you are not at home, the courier company will not leave the parcel at your front door. Please advise us if you would like the parcel left somewhere safe. (e.g., the back door). If you see the box is out of shape. Please open parcels to check the items before you sign, and if any damages have occurred during shipping, please DO NOT sign and take photos for further evidence.
Damaged goods must be notified within 24 Hours. Please KEEP the original goods packaging if you intend to claim any damage.
**Special Condition for free shipping for order over $299, excludes Rural deliveries.
1.Product must be sold at listed price.
2.Product must be an in stock item, not a pre-order item.
3.Sale must be completed at once.
4.Payment must be paid in full at the time of purchase.
5.If customer wants to refund or exchange, standard shipping rate will be deducted from the purchase price.
6.Rural delivery: $299 free delivery offer does not apply. Rural deliveries will incur an additional charge of $10 for every $100 spent. If you do have a Rural Delivery address but do not indicate this we will be unable to dispatch your order.
All normal electrical products that EDEN LIGHT Company Ltd sell come with 12 months warranty. LED Light bulbs and Lamp shades come with 6 months warranty. LED downlights come with 3 years warranty. Build-in LED lights come with 2 years warranty. Warranty covers electrical wiring, Lamp holder, LED chips, LED driver, and all other electrical related parts. Any external damage, fade of colour, rusty, molding, that causing by usage, are not covered by warranty. No warranty for incandescent, fliament and Halogen light bulbs.
Eden Light is a New Zealand registered company. All of our lighting products are officially tested and certified in laboratories under NZ/AU standards. And we carry all applicable SDoC and compliance certificates required under New Zealand Law. We provide SDoC to customers on request.
To make a warranty claim please proceed by emailing us and providing us with your receipt number or Trademe auction number and the problem with the product. We will then advise you of the next step, depending on the product inquestion.
We recommend all installation can be done by registered electrician.