1.Can I pick my online order up from Eden lighting store?
Yes, we have three stores in Auckland which means you can order online and pick up from your local stores. You can choose “New Lynn”, "Rosedale" or "Manukau” when you select shipping options. Please see click “Opening Hours” for addresses and business hours.
If you have paid for your order, We will hold it as long as you need. Refund and exchange policy applied from the date of payment received.
If you would like to pay for your order in store, We will hold it for 14 days from the date of order placed.
2. I need many different lights. How do I contact Customer Service?
Please call us 09-5270988 or email us directly with a list of light you would like to purchase. Our friendly and professional sales consultant will help you out.
3. When can I receive my order?
We aim to deliver your items as soon as possible but dispatch times indicated are subject to change. Standard items usually delivered within 2-3 working days (Rural Home Delivery will take longer in some areas).
4. Can I track and trace my order?
If your order has been dispatched you will receive an email that contained a tracking number for each product in your order. If you had multiple products in your order you may receive multiple tracking numbers. You can use these tracking numbers to see the delivery status of your products.
5. Can I return the product I've bought online?
While the Consumer Guarantees Act and Fair Trading Act provide the basis for Eden lighting returns policy, Goods must be returned to the shop you purchased in the original condition, including the packaging, within 14 days if applying for a refund. 25% restocking fee apply. Refund will be credited to your account upon return receipt of the goods. Freight cost is not refundable. Return freight is at the purchaser’s cost.
Clearance and Factory second items are not refundable, not exchangeable.
6. My product is broken or faulty - what should I do?
Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded. First you need to contact us immediately. If you can send us some photos will be very helpful. We will either resend the parts or replace the whole product depends on the circumstance.
7. My product has been damaged during delivery - what should I do?
If you suspect your product has been damaged during delivery, Please contact us immediately. If you can send of some photos will be very helpful. We will either resend the parts or replace the whole product depends on the circumstance. Please do not throw away the damaged parcel, we will need the parcel to make claims.
8. Can I buy the item that sold out?
When you can't add the item QTY means this item is low stock or sold out. In this case you can give us a call or send us an email. We may have enough stock in the warehouse, just not online yet. Or we can do custom order for you.
9. How can I find the SDoC for the item I already purchased?
Please email us your order/receipt number. We will send the SDoC files by email.
10. Do I get the same price if I purchase in store?
Some promotions are online only. But also there are some specials in store too. If you need multiple items please contact us by email or over the phone for a package deal.
For more questions please email us: firstname.lastname@example.org