FAQs

Frequently Asked Questions

Do your lights come with a warranty?

Yes. All our lighting fixtures, including modern pendant lights, LED ceiling lights, and crystal chandeliers, come with a manufacturer’s warranty of 1–2 years. 

How long does delivery take in New Zealand?

In-stock items such as kitchen pendant lights ship within 2–4 business days. Pre-order or custom lighting fixtures may take longer. We confirm the estimated delivery time once your order is placed.

Do you provide installation for lighting fixtures?

We don’t offer on-site installation, but all ceiling light fixtures and dining room chandeliers include easy instructions. We recommend using a licensed electrician.

Can I return or exchange my light?

Yes. If your light fixture arrives damaged, please inform us immediately, we’ll replace it with new parts or whole light. For change-of-mind returns, the item must be unused and in original packaging, restocking fee will be applyied. Custom-made lighting orders are not returnable.

Are bulbs included with the lights?

Some items, like LED spot lights, include LED bulbs. Others, such as glass pendant lights or vintage wall lights, require separate bulbs. Product pages clearly state whether bulbs are included.

Are your lights safe for New Zealand voltage?

Yes. All our home lighting products are compatible with New Zealand’s 220–240V voltage and meet local safety standards. From living room chandeliers to bedroom lights, all are designed for NZ households.

How much does shipping cost for lights in NZ?

We deliver lighting across New Zealand, including Auckland, Wellington, Christchurch, and rural areas. Some orders qualify for free shipping, while remote areas may have an extra fee shown at checkout.

What should I do if my light arrives damaged?

If your glass pendant light or wooden pendant light is damaged in transit, please contact us within 24 hours and provide photos. We’ll quickly arrange a replacement.

Do you accept custom lighting orders?

Yes. We offer customized lighting solutions, including special sizes, finishes, and materials. Many customers request extra-large dining room pendants or unique crystal chandeliers designed to order.

How do I choose the right light for my room?

Choose based on room size, ceiling height, and mood. Pendant lights are ideal for kitchen islands, crystal chandeliers suit living rooms, LED ceiling light work well in bedrooms, and LED vanity mirrors with lights are perfect for bathrooms.