FAQs – Lighting Store New Zealand

Do your lights come with a warranty in New Zealand?

Yes. All our lighting fixtures in New Zealand come with a 1–3 year manufacturer’s warranty, including pendant lights, LED ceiling lights, chandeliers and wall lights. Our products are designed for long-term use in NZ homes.

Are your lights in local New Zealand stock?

Yes. We carry a wide range of lighting in local NZ stock, allowing for fast dispatch and reliable delivery across New Zealand. Local stock helps reduce wait times and ensures easier after-sales support.

How long does lighting delivery take in NZ?

Most in-stock lights in New Zealand, such as kitchen pendant lights and LED ceiling lights, are delivered within 2–4 business days. For pre-order or custom lighting, estimated delivery times is usually 8-10 weeks.

Do you offer lighting installation services?

Yes. We offer professional lighting installation services in New Zealand through our experienced installation team. Our electricians handle ceiling light installation, pendant light installation, chandelier installation and LED lighting installation for residential projects. On-site lighting installation is available for selected areas, ensuring your lights are installed safely, correctly and in compliance with New Zealand electrical standards.

Can I return or exchange a light?

Yes. If your light fixture arrives damaged, please contact us immediately and we will arrange a replacement. For change-of-mind returns, items must be unused and in original packaging. A restocking fee may apply. Custom-made lighting is non-returnable.

Are light bulbs included with your lights?

Some products, such as integrated LED ceiling lights and LED spotlights, include built-in bulbs. Others, including glass pendant lights and chandeliers, require separate bulbs. Please check each product page for details.

Are your lights suitable for New Zealand voltage?

Yes. All our home lighting products are designed for New Zealand’s 220–240V voltage and comply with local electrical safety standards, making them suitable for NZ residential use.

How much does lighting shipping cost in New Zealand?

We offer NZ-wide lighting delivery, including Auckland, Wellington, Christchurch and regional areas. Some orders qualify for free shipping within New Zealand, while rural locations may incur an additional fee shown at checkout.

What should I do if my light arrives damaged?

If your pendant light, chandelier or wall light arrives damaged, contact us within 24 hours with photos. We will arrange a fast replacement using our local NZ stock.

Do you offer custom lighting in New Zealand?

Yes. We provide custom lighting solutions in NZ, including custom sizes, finishes and materials. Popular options include large dining room pendant lights and bespoke chandeliers for residential projects.

How do I choose the right light for my home?

Choose lighting based on room size, ceiling height and lighting purpose.

• Pendant lights for kitchen islands and dining areas
• Chandeliers for living rooms and entry spaces
• LED ceiling lights for bedrooms and hallways
• LED vanity mirrors for bathroom lighting

Our Auckland-based lighting consultants follow the design guidance of Hannah Wilson, ensuring each light is perfectly suited for New Zealand homes.