Our team endeavor to dispatch the order with 2-5 working days. However, during the festival seasons or fraigile items specially chandeliers may take longer time to arrive. If you do need the order in particular time, please feel free to call us or leave a note when you place the order. We will work it out. We send products all over New Zealand using ‘signature required’ courier. If you are not at home, the courier company will not leave the parcel at your front door. Please advise us if you would like the parcel left somewhere safe. (e.g., the back door). If you see the box is out of shape. Please open parcels to check the items before you sign, and if any damages have occurred during shipping, please DO NOT sign and take photos for further evidence.
Damaged goods must be notified within 24 Hours. Please KEEP the original goods packaging if you intend to claim any damage.
**Special Condition for free shipping for order over $299, excludes Rural deliveries.
1.Product must be sold at listed price.
2.Product must be an in stock item, not a pre-order item.
3.Sale must be completed at once.
4.Payment must be paid in full at the time of purchase.
5.If customer wants to refund or exchange, standard shipping rate will be deducted from the purchase price.
6.Rural delivery: $299 free delivery offer does not apply. Rural deliveries will incur an additional charge of $10 for every $100 spent. If you do have a Rural Delivery address but do not indicate this we will be unable to dispatch your order.