Eden Lighting sends products all over New Zealand using ‘signature required’ courier. If you are not at home, the courier company will not leave the parcel at your front door. Please advise us if you would like the parcel left somewhere safe. (e.g., the back door). If you see the box is out of shape. Please open parcels to check the items before you sign, and if any damages have occurred during shipping, please DO NOT sign and take photos for further evidence.
Damaged goods must be notified within 24 Hours. Please KEEP the original goods packaging if you intend to claim any damage.
**Special Condition for free shipping for order over $350
1.Product must be sold at listed price.
2.Product must be an in stock item, not a pre-order item.
3.Sale must be completed at once.
4.Payment must be paid in full at the time of purchase.
5.If customer want to refund or exchange, standard shipping rate will be charged.