Standard refund policy: Goods must be returned to the shop you purchased (Online order return to Panmure shop, Trademe order return to New Lynn shop) with original receipt in the original condition, including the packaging, within 7 days if applying for a full refund. Refund will be credited to your account upon return receipt of the goods. Freight cost is not refundable. Return freight is at the purchaser’s cost. Goods must be returned in the original condition, including the packaging.
From 7 days to 30 days after the purchase, you can do full value exchange with original receipt. 25% restocking fee must be applied if you require for a refund. Standard refund policy apply.
Clearance, Factory second, and special custom made items are not refundable, not exchangeable. Labour cost is not refundable.
Any item that has been installed or modified is not refundable, not exchangeable.
In the case of damaged or faulty products, we would seek for the replacement. If we are able to resend the products in a reasonable length of time frame and you don’t want this service, you could apply for a refund. Standard refund policy apply.